Privacy Policy

1. Who uses your information

Q VIP Lounge uses personal information to receive, manage, fulfil, and support online orders placed with Q VIP Lounge.

TEPOSCloud trading as TEPOSCloud also processes information needed to operate the ordering platform, keep the service secure, maintain audit records, and support the merchant's use of the platform.

2. Information used in the ordering journey

• Contact details such as name, phone number, and email address.
• Order details such as basket contents, notes, pricing, and fulfilment choices.
• Collection, delivery, vehicle, or table details where relevant.
• Technical and session information needed to keep the service secure and working.
• Payment status information returned by the chosen checkout or payment provider.

3. Why the information is used

• To let you place, review, and receive an order.
• To contact you about the status of your order or any issue affecting fulfilment.
• To prevent misuse, secure the service, investigate failures, and keep operational records.
• To meet legal, tax, accounting, and regulatory obligations connected with orders and payments.

4. Who information may be shared with

• The merchant and its staff who need the information to prepare, fulfil, or support the order.
• TEPOSCloud and service providers that support the storefront, messaging, and hosted checkout services.
• The selected payment platform where card payments are offered.
• Professional advisers, regulators, law enforcement, or courts where required by law or necessary to protect legal rights.

5. Retention

Order and payment-related records are kept for as long as reasonably necessary for fulfilment, customer support, fraud prevention, bookkeeping, and legal or regulatory record-keeping.

Short-lived technical session data expires automatically based on operational need.

6. Rights and contact

If you have questions about merchant-held order data or want to exercise privacy rights, contact Q VIP Lounge using the details shown on this page.

You may also contact TEPOSCloud using the platform operator details shown on this page, or complain to the Information Commissioner's Office if you believe personal information has been handled unlawfully.